OWNER OF HOTELIER AND RELATED SERVICES
Lollum di Benito Lopez
Via San Francesco, 11 - 36060 Romano d’Ezzelino (Italy)
VAT/P.IVA: IT03842130241
REA di VI n. 360620
Overview
Lollum di Benito Lopez owns and operates the website WP Hotelier (wphotelier.com). Throughout the site, the terms “we”, “us” and “our” refer to WP Hotelier. WP Hotelier offers this website (wphotelier.com), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We respect the privacy and security of our users. You understand that by using our service, you give consent to the collection, use and disclosure of our personally identifiable information as well as any non-personally identifiable information, as described in more detail in our Privacy Policy.
Products
All Products (“extensions”, “plugins”, “addons”, “themes”) sold on WP Hotelier are licensed under the GNU General public license (http://www.gnu.org/licenses/gpl-3.0.html) version 3.0.
In order to get a Product you must pay a year Subscription fee (more here). After we have successfully processed your payment, you (the “Customer”) will receive an email with the download link and support license key. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period, please contact us.
With a valid license key, a customer will receive access to our Support Service for those products for a period of one (1) year (read below). The same key can be used to receive Automatic Updates for a period of one (1) year, in accordance with the license you have purchased (more here).
After one (1) year, you must purchase a new license or renew your Subscription to retain the right to updates and support.
Support Service
Support is offered to customers with a valid license key and with an active and valid Subscription. Purchasing a license key gives you access to our support system. Support is offered via email, using the form available in our Support page.
The license key and support account are registered to the email address of the original purchaser. The license key is only available to you and you may not transfer it to any other person without our express, written consent. We may refuse to give consent for this at our discretion.
After one (1) year the Subscription will need to be renewed in order to continue receiving support.
Support Policy
We only support our products, sold on wphotelier.com. Our Support Service includes assistance with product installations, configuration and use. If you need help setting up or configuring your plugin, please first check the documentation and FAQs of the product. Your question might have been answered already. If it hasn’t, please submit a ticket.
Bug Fixing
We will fix any defects in our products as quickly as possible after they are brought to our attention. If you think you have found a bug, please let us know.
What Our Support Service Does Not Cover
We provide our Products “as is”, with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We do not customize our Products or support any third-party customization. We do not offer support for general WordPress howto’s or for other WordPress plugins we have not developed.
Payments and Subscriptions
As we pointed out above, in order to get a Product you must pay a year Subscription fee. All payments are handled through using Stripe. By purchasing a Subscription, you authorize us to charge your payment method immediately and on a pre-pay basis for the Subscription period indicated.
To avoid a potential disruption to your Subscriptions, we offer automatic renewal, and it is enabled by default for all purchases. Unless you notify WP Hotelier before the end of the applicable Subscription period that you want to cancel, your Subscription will automatically renew, and you authorize us to collect the then-applicable annual fee (which may change) for such Subscription (as well as any taxes that WP Hotelier has the legal obligation to collect or pay) using any credit card or other payment mechanism we have on record for you. To turn off the automatic renewal, you can cancel your Subscription on the Account page.
We'll send you a notice email reminding you that your Subscription is about to renew within a reasonable period of time (60, 30, 14, 7 and 2 days prior to the subscription renewal date).
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the Subscription is renewed.
Automatic Updates and Licenses
Automatic Updates are available to customers who have a valid and active subscription, in accordance with the license they have purchased. To receive Automatic Updates from the dashboard of your WordPress website, you must activate the Product purchased on wphotelier.com inserting your license key. Licenses are typically available in three variations: “Single Site” (1 website), “Up to 5 Sites” (5 websites) and “Up to 25 Sites” (25 websites). This determines your license activation limit. Each activation counts toward the activation limit.
If you reach the limit, you will not be able to activate another website and receive automatic updates. But you may deactivate a license and move it to another site at any time.
License activations are tied to URLs. Local installs (MAMP, WAMP, Vagrant, Virtual Machines, etc) won't count against your activation limit.
Refunds
If you have problems getting Products to work, we will be happy to provide a full refund within 30 days since the purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk. Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
Refunds will only be granted for the original license purchase and do not apply to product upgrades or annual renewals. No partial refunds will be granted for license downgrades, early termination, un-applied discount/coupon codes, etc.
Refunds will not be granted to purchases of the All Plugins Bundle.
Kindly note that we make every attempt to process the refund as quickly as possible. But Stripe or your financial institution can take up to 20 days for the refund to reflect in your bank/card account.
If you believe you are eligible for a refund based on these criteria, you may request a refund using the refund request form. Requests sent via email or other means will not be considered.
Taxes
VAT (“Value Added Tax”) is a tax on consumer spending within the territory of a European Union (EU) Member State.
VAT is not included in prices displayed on wphotelier.com. When applicable, VAT will be added as part of the total price before finalising a purchase.
We may collect geographical location information to determine your location, which may be used for tax purposes (so location information you give us must be accurate for tax residency purposes).
Currency Conversion Costs
Any payment made to you will be made in Euros (EUR).
You are responsible for all costs of currency conversion relating to a transaction on wphotelier.com. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).
Registration
You are required to register on wphotelier.com in order to make use of the Service. Once registered, you will be able to log into your account using your chosen usernames and passwords.
You may not impersonate another person and you are required to associate your real identity with your account. And you are responsible for keeping your personal information accurate, current and complete.
Age of Consent
Users declare themselves to be adult according to their applicable legislation. Under no circumstance may persons under the age of 13 use wphotelier.com.
Modification to the Service and Prices
Prices for our Products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Ownership
You may not claim intellectual or exclusive ownership to any of our Products, modified or unmodified. All Products are property of WP Hotelier.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Transactionals Emails
WP Hotelier may on occasion send you email notifications related to your Product license. These transactional emails may include notification of licensing changes, changes to our terms and conditions, license expiration notices and other transactional emails related to your purchase on wphotelier.com. By purchasing a Product you agree to receive these transactional emails.
Site Content
Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered ("Intellectual Property") owned, controlled or licensed by WP Hotelier.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Lollum di Benito Lopez, WP Hotelier, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless WP Hotelier and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.